We specialize in providing the North East Ohio and Akron/Canton area's with dependable heating, air conditioning, and indoor air quality services. As the trusted name in total comfort, our goal is to make your life easier and more comfortable with convenient service hours, 100% satisfaction guarantee,  exclusive warranties, exceptional financing programs, and friendly, reliable, same day emergency service. We proudly serve our clients with exceptional service, quality, and pricing. Arco is your neighborhood heating and cooling contractor. To learn more about Arco please visit our website: www.goarco.com

JOB DESCRIPTION

Job Title:                      Field Supervisor

Department:                 Plumbing Service, HVAC Service, Duct Cleaning,  and HVAC Installation

Reports To:                  President

Must have a valid driver's license

Must take and pass a drug and background screening

ESSENTIAL DUTIES AND RESPONSIBILITIES include the duties of a Field Service Technician (plumbing/HVAC) as well as the following. Other duties may be assigned.

The essential functions of the Field Service Supervisor are to prioritize, direct and supervise all Field Technicians as well as complete service calls to customers.  Focus on customer service and delivery of product/service.  The Field Supervisor utilizes customer service and technical training to educate and assist Field Technicians with regard to educating customers in choosing service, finance options and handling customer relations.  This position is aware of the importance of incentive programs and ensures fair and equitable distribution and proper documentation of work.  The Field Supervisor must be knowledgeable of flat rate pricing, the Nexstar Service System and its proper practice. Have the ability to instruct others with regard to using the pricing policy and Nexstar Service System.

REQUIREMENTS

• Proven track record in service, with 3 years in management
• Spot check installations and service calls for Quality Control
• Verify installation Quality Audits
• Integrate sales strategies across other departments to drive profitable results
• Monitor performance of field service and installation technicians and advise them on how to improve
• Understand sales criteria and hold your team accountable for exceeding revenue goals
• Show technicians how to establish customer rapport to sell the right products and services
• Ability to inspire and lead others to attain company goals
• Highly motivated, self-starter who’s flexible and has a great attitude on life
• Technical aptitude with knowledge of local codes and ability to make on-the-job applications
• Multi-tasker who enjoys working in the field with diverse teams on varied projects

Answer questions asked by Field Service Technicians as needed. Assist Field Technicians with technical trade questions, customer service, pricing, estimates, and paperwork.  Also assist Service/Operations Manager with training, truck inspections, and disciplinary actions up to and including terminations of Field Technicians.  

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  This individual must be willing to pursue and actually participate in continuing education and must be an active supporter of company pricing policies.   Must be familiar with local HVAC and plumbing codes and be able to speak to company product lines with some degree of accuracy.   Must be able to utilize phone and email at a high expertise level.

EDUCATION and/or EXPERIENCE

Required:  A high school diploma or equivalent with college level coursework desired.

A minimum of four years experience in a service, home repair or construction environment including hands on training and or work in plumbing, electrical, HVAC, employee relations, scheduling, management, performance reviews, conflict resolution and labor law.

LANGUAGE SKILLS

Must be able to read and write English well enough to read and prepare invoices time sheets and proposals.  

MATHEMATICAL SKILLS

Must be able to successfully complete mathematical aptitude evaluation.

REASONING ABILITY

Must be capable of applying sound business judgment to all decisions.

CERTIFICATES, LICENSES, REGISTRATIONS

Journeyman or master certificates desired, not required. NATE Certification desired, not required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly requires sitting, walking, bending, and lifting for prolonged periods of time.

The employee must have a full range of body movements including the use of hands feet and fingers to handle or feel objects and must be capable of bending, reaching, and crouching.  Able to handle or feel objects and use tools and equipment and must be capable of bending, reaching, crouching, climbing and crawling.

 Must have command of all five senses sight, hearing, touch, smell and taste.  Specific vision abilities required include close vision, depth perception, and the ability to adjust and focus.  Must hear and speak well enough to conduct business over the telephone or face to face for long periods of time.

Must be able to lift up to 50 pounds unassisted.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position will require working indoors and outdoors in various climate conditions ranging from very cold with rain to very hot and humid. This includes attics, crawl spaces, and confined locations.  This position will require working indoors.  The employee may be called upon to be in customer or service production sites on an as need to basis. The noise level in the work environment is usually moderate.

Typical workweek is eight (8) to ten (10) hour workdays five (5) days per week with regular weekend work, as well as early and/or late weekday meetings with customers, vendors and staff personnel as needed.  

This position deals with aggressive personalities in a highly competitive industry and will be stressful.